Services – The Marlin Alliance
  • Our Address
  • 3990 Old Town Ave. Ste. A-115 San Diego, CA 92110
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  • Mon - Fri 9:00am - 5:00pm

Our Services

Strategic Planning & Execution

Considering the wants and needs of the customers and stakeholders as well as identifying your organization’s internal strengths and weaknesses are essential aspects of strategic planning. Strategic planning refers to your organization’s approach to preparing for the future.

 

Service Definition

Strategic planning refers to your organization’s approach to preparing for the future. Considering your customers’ and stakeholders’ wants and/or needs is an important aspect of strategic planning; as is identifying your organization’s internal strengths and weaknesses, along with external opportunities and threats in your business environment.

Implementing plans is typically much more difficult than the planning process itself. Once a plan is identified, the difficult part begins: execution. Relying on strong communication and change management tenets, organizations may begin executing their strategic objectives and action plans in order to make a difference in their operations.

These elements are part of a larger system which helps you position your organization where you want to be in the future.

 

The Marlin Method

At the Marlin Alliance, we recognize our success is built on your success. We recognize each business is unique and measures success differently. We aren’t interested in trying to change your identity or your culture, unless that’s one of your goals.

Prior to any work being done, it’s important that our consultants actually speak with the senior leaders of the organization to understand the purpose, culture, and personality of your firm. This discussion will be used to measure the appropriateness of the Mission, Vision, and Values of the organization. Once aligned, our consultants employ our Marlin Migration Model (M3) as a thorough guide for communicating and making the change you desire. We’ll begin helping you choose your strategic objectives and ensure action plans are deployed. We’ll explain and assist when plans must change due to unforeseen circumstances, and we’ll help measure your progress toward your goals- all while providing the level or professional service you expect from a firm working on your immeasurably vital business objectives.

At Marlin, we’re comfortable and capable in guiding your firm through the entire cycle of planning and execution. Or, we’re standing by to assist in any one area, be it planning, execution, communications, meeting facilitation, goal development, or measuring progress. Our goal and our passion is to help you achieve your vision as a business. Your success is our success.

 

 

 

Project & Program Management

Project/Program Management is the utilization of knowledge, skills, and abilities to meet related requirements. The ultimate goal is to facilitate your organization’s strategy.

 

Service Definition

The Project Management Body of Knowledge (PMBoK) defines a project as a “…temporary endeavor undertaken to create a unique product, service, or result.” Programs are defined as a “…group of related projects managed in a coordinated way to obtain benefits and control not available from managing them individually. Programs may include elements of related work outside of the scope of the discrete projects in the program.” The key differentiators between projects and programs are 1) programs are broader in scope than projects, and 2) programs often include management of non-project activities such as routine operations and ongoing processes.

 

The Marlin Method

At the Marlin Alliance, we believe that knowing our clients and understanding their strategy is essential to successful project/program management. Our project/program managers are adept at using the Marlin Migration Model (M3) as a framework while leveraging industry methods and standards such as the PMBoK, Lean and CMMI. Before entering into projects or programs, we start with ensuring that the client’s vision is current and understood by all key stakeholders. Our project/program managers take special care to analyze the current state of the organization. We work with our client’s to assess the organization’s strengths, weaknesses, opportunities and threats as these are almost certain to have an impact on project/program execution.

The Marlin Alliance is dedicated to ensuring that our people provide high quality work in a timely manner while being responsive to our client’s needs. To that end, Marlin PMs schedule and attend periodic “stop light” meetings with all of our clients. This forum provides an open communication channel to make certain that we stay connected with our clients and their strategy.

 

 

Operations & Process Improvement

Operations & Process Improvement goals may include reducing costs, accelerating schedules, and improving the quality of services and products to better serve its customers.

Operational Improvement is the application of tools, methodologies and standards to help an organization meet their operational goals.

 

Service Definition

Operational Improvement is the application of tools, methodologies and standards to help an organization meet their operational goals. These goals may include reducing costs, accelerating schedules, and improving the quality of services and products to better serve its customers. Such Operational Improvement tools include Lean, Six Sigma, the combination of the two and Business Analytics Standards such as SEI CMMI, Malcom Baldridge National Quality Award, ISO and ITIL are also incorporated.

 

The Marlin Method

The Marlin Alliance accomplishes Organizational Improvement by first establishing an understanding of our client’s performance goals, their current performance levels and the constraints that stand as barriers to their success. The next step is to review current operations to not only identify opportunities to cut costs and streamline but capture instances of best practice to be leveraged across the agency / enterprise. Transformation follows naturally through the life cycle to design, development and implementation, transition, and steady state operation with the feedback loop in effect at each stage. This iterative model takes advantage of the fact that organizations learn as they undergo change, and that the key to maintaining a forward momentum to change is remembering that real change is only successful at the pace of behavioral change.

 

 

IT Service Management

Business leaders of today demand that technology investments add value and that the costs and risks associated with implementing and maintaining that technology be borne by the IT unit. Information is the fuel on which an institution runs and when used properly provides the competitive advantage to see you succeed in your marketplace.

Regardless of your size, your IT architecture must coherently support the interaction between business data and business processes. The organization’s IT network and business operations must be designed and managed to protect and deliver business information to your customers as they require. Finally, your IT service strategy must recognize how your customers perceive value, what services should be offered, how stakeholders make IT service resourcing decisions, the competition within your market, and how the organization measures your performance.

 

Service Definition

Business leaders of today demand that technology investments add value, and that the costs and risks associated with implementing and maintaining that technology be borne by the IT unit. Information is the fuel on which an institution runs and when used properly provides the competitive advantage to see you succeed in your marketplace. Regardless of your size, your IT architecture must coherently support the interaction between business data and business processes. The organization’s IT network and business operations must be designed and managed to protect and deliver business information to your customers as they require. Finally, your IT service strategy must recognize how your customers perceive value, what services should be offered, how stakeholders make IT service resourcing decisions, the competition within your market, and how the organization measures your performance.

 

The Marlin Method

At The Marlin Alliance, we want to help you take your organization to that next level of success by instituting and managing established IT industry best practices such as Information Technology Infrastructure Library’s (ITIL) IT Service Management. Our veteran team is comprised of experienced and proven successful leaders in private industry, local and federal governments. We respect both the principles on which your organization was founded as well as the goals you’ve set and achievements earned. With the high cost and extremely fast pace of technological advancement, organizations must transform their businesses to fully take advantage of your investment. Those that do will thrive; those that do not will lose their competitive edge and fall further behind.

The Marlin Alliance offers IT Service Management as a Strategic Asset to move and keep you into an industry leadership position. What a customer values as an IT service is not always what the IT unit believes it is delivering. We use the foundations of Service Strategy, Design, Transition and Operation along with the underlying process improvements to help you create robust change in your organization that will deliver true value, quantified through performance measures. To institute and strategically communicate this business transformation throughout your organization our experts use their knowledge and practice with toolsets such as

  • Information Technology Infrastructure Library
  • Project Management Body of Knowledge
  • IT Strategy, Planning and Policy Development
  • Balanced Scorecard
  • Plan-Do-Check-Act
  • Change Management

 

 

Human Capital Management

Human Capital Management comprises areas of business that are responsible for attracting, developing, and managing a company’s workforce. It includes Total Force Management and at a more micro level, Human Resources, Manpower, and Training and Development.

 

Service Definition

“Human Capital Management” comprises areas of business that are responsible for attracting, developing, and managing a company’s workforce. It includes Total Force Management and at a more micro level, Human Resources, Manpower, and Training and Development. Total Force Management (TFM) is the methodical process of determining, validating, and using manpower requirements to inform budget decisions and translate authorizations into a demand signal for personnel, training, and education processes. Human Resources (HR) is the area of a company that is focused on activities relating to employees. These activities normally include recruiting and hiring of new employees, orientation, and training of current employees, employee benefits, and retention.

Manpower requirements define the number of personnel required to perform an organization’s work and deliver the specified capability. Training and Development refers to the process of providing specific skills, abilities, and knowledge to an employee and improving current or future employee performance by increasing an employee’s ability to have career fulfillment and perform through learning.

 

The Marlin Method

The Marlin Alliance, through superb placement of the right people in the right jobs, supports all factions of Human Capital Management by ensuring that the consultative services delivered exceed expectations and that those services help the client identify and implement state-of-the-art solutions to everyday and one-of-a-kind operations. Marlin has extensive experience supporting all aspects of Human Capital Management while concurrently supporting the area’s many subsets. In today’s world of globalization, innovation, evolving technology, risk, stringent regulatory environments, and working in the cloud, Marlin offers expertise through thought leadership, world-class consultants, and progressive methods. Our attention to detail and depth of understanding bring smooth operations to our clients’ work, embracing the needs of the full workforce from a company’s bright, tech-savvy youth to their skilled, knowledge-rich, and aging workforce. Marlin unlocks human capital potential by understanding our clients’ workers, processes, and systems. Through it all, Marlin adds a human element that solves problems in an ever-changing future.

At Marlin, we’re comfortable and capable in guiding your firm through the entire cycle of planning and execution. Or, we’re standing by to assist in any one area, be it planning, execution, communications, meeting facilitation, goal development, or measuring progress. Our goal and our passion is to help you achieve your vision as a business. Your success is our success.

 

 

 

Compliance & Accreditation

Marlin’s approach has evolved over the course of time, with validation of its effectiveness in response to a variety of compliance and accreditation projects across industries.

Marlin has assisted organizations in preparation for HIPAA, JCAHO, CMMI, Baldrige, and ISO reviews/assessments. Marlin provides a proven approach, subject matter expertise, and program/project management skills to provide a best value solution to a variety of accreditation/certification and compliance.

 

Service Definition

Compliance. In general, compliance means conforming to a specification, standard, law or regulation. Public as well as privately held and government organizations are required to comply with a wide range of legally binding government statutes and regulations. These statutes are levied to ensure the safety, health, and well-being of citizens. An example of such a statute, the Health Insurance Portability and Accountability Act (HIPAA), regulates the handling of personally identifiable information (PII) to protect the privacy of individuals by reducing the risk for stolen identify and related theft. Another example, Sarbanes-Oxley tightens the personal responsibility of publicly listed company’s top management to ensure the accuracy of reported financial statements. Financial Improvement and Audit Readiness regulations serve the same purpose for government organizations requiring them to provide auditable financial statements. Accreditation. Accreditation/certification is a process whereby a professional association or nongovernmental agency grants recognition to an organization (e.g., school or health care institution) for demonstrated ability to meet predetermined criteria for established standards, such as the accreditation of hospitals by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). JCAHO certification is a process that a health care institution, provider, or program undergoes to demonstrate compliance with JCAHO standards. Certification. Approval or endorsement by an authority based on an organization meeting certain predetermined standards. This process includes an evaluation and comparison of performance against benchmarks/standards. The purpose of certification is to ensure that the standards met are those necessary for safe and ethical practice of the profession or service. Verifies that an organization has met the standards. The purpose of certification is to assure other professionals and the public that the person has mastered the skills necessary to practice a particular specialty and has acquired the standard body of knowledge common to that sponsors.

 

The Marlin Method

The Marlin Migration Model provides a framework to identify the organization’s vision which in this case may be certification at a specific level. Marlin typically assists organizations prepare for an external formal assessment or evaluation rather than performing the certification or accreditation. Marlin reviews related regulations, standards, and criteria; creating a matrix that clearly defines the performance criteria and artifacts required for validation of performance levels. A data-gathering phase includes interviews, document reviews and observations which are subjected to in-depth analysis to identify gaps to be addressed in preparation for the formal audit/assessment. A SWOT analysis highlights strengths as well as weaknesses, opportunities and threats. A report of findings and recommendations outline gaps in performance compared to the standards adopted as well as strengths to leverage. Recommendations include suggested mitigation and remediation activities to address gaps in preparation for a formal assessment. Marlin provides a Plan of Action and Milestones to address the Mitigation and Remediation needed to include a project plan with resourcing strategies to streamline the effort.