Operational Improvement is the application of tools, methodologies and standards to help an organization meet their operational goals. These goals may include reducing costs, accelerating schedules, and improving the quality of services and products to better serve its customers. Such Operational Improvement tools include Lean, Six Sigma, the combination of the two and Business Analytics Standards such as SEI CMMI, Malcom Baldridge National Quality Award, ISO and ITIL are also incorporated.
The Marlin Method
The Marlin Alliance accomplishes Organizational Improvement by first establishing an understanding of our client’s performance goals, their current performance levels and the constraints that stand as barriers to their success. The next step is to review current operations to not only identify opportunities to cut costs and streamline but capture instances of best practice to be leveraged across the agency / enterprise. Transformation follows naturally through the life cycle to design, development and implementation, transition, and steady state operation with the feedback loop in effect at each stage. This iterative model takes advantage of the fact that organizations learn as they undergo change, and that the key to maintaining a forward momentum to change is remembering that real change is only successful at the pace of behavioral change.