Services and Core Competencies. Information Technology Service Management
Information Technology Service Management

Business leaders of today demand that technology investments add value, and that the costs and risks associated with implementing and maintaining that technology be borne by the IT unit. Information is the fuel on which an institution runs and when used properly provides the competitive advantage to see you succeed in your marketplace. Regardless of your size, your IT architecture must coherently support the interaction between business data and business processes. The organization’s IT network and business operations must be designed and managed to protect and deliver business information to your customers as they require. Finally, your IT service strategy must recognize how your customers perceive value, what services should be offered, how stakeholders make IT service resourcing decisions, the competition within your market, and how the organization measures your performance.

Business leaders of today demand that technology investments add value, and that the costs and risks associated with implementing and maintaining that technology be borne by the IT unit. Information is the fuel on which an institution runs and when used properly provides the competitive advantage to see you succeed in your marketplace. Regardless of your size, your IT architecture must coherently support the interaction between business data and business processes. The organization’s IT network and business operations must be designed and managed to protect and deliver business information to your customers as they require. Finally, your IT service strategy must recognize how your customers perceive value, what services should be offered, how stakeholders make IT service resourcing decisions, the competition within your market, and how the organization measures your performance.

At The Marlin Alliance, we want to help you take your organization to that next level of success by instituting and managing established IT industry best practices such as Information Technology Infrastructure Library’s (ITIL) IT Service Management. Our veteran team is comprised of experienced and proven successful leaders in private industry, local and federal governments. We respect both the principles on which your organization was founded as well as the goals you’ve set and achievements earned. With the high cost and extremely fast pace of technological advancement, organizations must transform their businesses to fully take advantage of your investment. Those that do will thrive; those that do not will lose their competitive edge and fall further behind.


The Marlin Alliance offers IT Service Management as a Strategic Asset to move and keep you into an industry leadership position. What a customer values as an IT service is not always what the IT unit believes it is delivering. We use the foundations of Service Strategy, Design, Transition and Operation along with the underlying process improvements to help you create robust change in your organization that will deliver true value, quantified through performance measures. To institute and strategically communicate this business transformation throughout your organization our experts use their knowledge and practice with toolsets such as


 Information Technology Infrastructure Library  Project Management Body of Knowledge  IT Strategy, Planning and Policy Development  Balanced Scorecard  Plan-Do-Check-Act  Change Management

Please reference our Contracts page for a more information.